Our practitioner program is meant to build new skills and durable habits and includes a hands-on introduction workshop followed by work on real projects.
The introduction workshop is based on the design thinking methodology and has selected elements from other agile methodologies and is made to fit. It aims to align the team on the core principles – empathy, co-creation, iteration.
It also introduces them to the tools for in-depth customer research, idea generation and rapid testing, which are needed for running innovation and improvement projects in sprints, before moving onto actually doing one. During the project sprint the participants have a dedicated coach who helps them apply the principles and tools in practice. This ensures that mindsets are internalized and skills are turned into habits.
Who it’s for:
Product owners, project managers and product developers
Customer experience departments
Marketing & communication experts
Sales representatives & customer facing staff
Corporate training experts
What we’ll deliver:
A 2-day introduction training with expert trainers
A customized toolbox of 10-12 fundamental instruments
A fully tailored coaching program during the project sprint