Our client DSK Bank reached out in order to train their team in establishing an independent professionals to redesign their customers' experiences. We designed a customer centricity training program with which we managed to train a whole department in less than 2 months.
Establish an independent in-house customer experience team to support the service improvements and digitalisation roadmap at DSK after the merge with SGEB. The goal is to create a team who can independently run service design projects, plan and facilitate sprints and workshops.
Mix service design and design thinking instruments:
/ Introduction workshop
/ Facilitator workshop
/ Project based coaching on real projects
Whole department successfully trained in a highly optimized program in less than 2 months.
First independent sprints successfully ran after 2 month.
The training program was 2 months long and took place in 2021.